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What Happens When Your Banking Info Enters The Public AI?

6 hours ago
1 min read

Controlling access to systems and monitoring how employees handle sensitive documents is the bare minimum for any financial company, but it is already a challenging task.


But adding new innovations, such as AI, opens a whole new Pandora's box.


"You are just as strong as your weakest link" - and this is especially valid for banks and Fintechs: your most junior customer service agent or salesperson can easily kill your business with one single careless click.

You can train your employees and give them policies, but the temptation to use the easier and faster option will always be there. If an AI tool can finish a task in seconds, your team needs to understand exactly why using the wrong tool can create a serious problem for the customer and for your company.


Payments and banking already suffer from a serious lack of proper education, which means many employees are learning on the job, copying old processes or simply "winging it". Now AI adds another layer on top of that, while the risks are moving much faster than most internal training programmes can keep up with.


 
 
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