A refund can turn any profitable transaction into a significant loss, as it affects payment costs, customer trust and compliance. But how can be more than 42% of your profit be gone if you have a normal, 5% refund rate? Read the full article below to find out! https://www.linkedin.com/pulse/refunds-one-most-expensive-things-can-happen-business-soltesz-pjbwc

We are incredibly proud and humbled to receive the Excellence in Innovation in Payments & Banking Consultancy 2026 award from Global Banking & Finance Review! This recognition means a lot to us, especially because we believe that independent payment and banking advice can make a real difference to businesses. A huge thank you to our amazing team at PSP Angels for their hard work, dedication and commitment to our clients. Every achievement like this comes from the people behin

Viktoria Soltesz, Founder of PSP Angels and The Soltesz Institute, was recently featured in NORBr's #TheShot Season 7, sharing her expertise on why businesses should plan their payment and banking strategy before developing their products. A payment and banking strategy decides how money enters a company, who holds it, what each flow costs and which payment methods each market needs, before the product is built. Most companies build a minimum viable product first and look for

Viktoria Soltesz, founder of PSP Angels and The Soltesz Institute, has published a new article, "The Invisible Cost of Cash," in The Green Sheet, a US-based payments industry publication established in 1983, covering payment processing, banking, fintech and industry developments. Every time someone mentions payment digitalization, another person always adds, "Cash is free." Yes, when using the good old dollar, we will not see payment processing or banking fees, but it doesn't

Why every business needs a payment strategy Viktoria Soltesz, founder of PSP Angels and The Soltesz Institute, recently joined Roger Abouantoun, founder of Cedarium Consultancy, for an engaging episode of his Payments Between Us podcast. Payments are everywhere, yet so many businesses still struggle to understand how they really work. Viktoria has been advocating for years that every business needs a proper payment strategy. Relying on a single payment provider can put an ent

Controlling access to systems and monitoring how employees handle sensitive documents is the bare minimum for any financial company, but it is already a challenging task. But adding new innovations, such as AI, opens a whole new Pandora's box. "You are just as strong as your weakest link" - and this is especially valid for banks and Fintechs: your most junior customer service agent or salesperson can easily kill your business with one single careless click. You can train your