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When PayPal Pulled Out of Steam and Valve Said It Was "Out of Our Hands"

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In July 2025, Steam users all around the globe suddenly lost PayPal as a payment option in their own currency. One decision by a single acquiring bank forced millions of customers to switch to other means, paying extra fees and ruining the UX of one of the biggest game operators.


Could it have been avoided? I say yes.


Payment and banking today impact customer experience, risk management, technology, product development, data security, compliance, finance, and more. But companies still focus to “finding the right provider.”


The “right providers” are only a part of the solution. Biggies like PayPal are not a security for flawless flows.


Payment and banking must be treated as a standalone function, an essential element of business strategy, not just a part of finance, to prevent such scenarios.


It is not about picking a provider. Without the right strategy and setup, any company can face the same or even worse: broken UX, higher fees, and damaged reputation.


 
 
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